Overdue

Every payment line past its due date and grace days, longest late first, with the person who owns the enquiry.

Overdue lists every payment-plan line that is still unpaid after its due date plus the plan’s grace days. The longest-late line is at the top, and each one shows who owns the enquiry, so every late rupee has someone chasing it.

The Overdue page with one line 40 days late

Summary: how many lines are late and the total, in red.
Overdue: how many days late each line is.
Call: opens the customer’s page.

What each column shows

Column	What it shows
Customer	The contact who owes the money, for example Muthukrishnan Pandian.
Enquiry	The enquiry. Click to open it.
Line	The plan line, for example Before installation.
Amount	The amount still owed, in red.
Was due	The date it fell due.
Overdue	How many days late, for example 40 days.
Owner	The person who owns the enquiry. — means nobody is assigned.
Call	Opens the contact’s page. It doesn’t dial.

When a line shows here

A line shows here once the due date plus the grace days has passed and it’s still Due or Invoiced. The grace is 7 days unless your payment plan says otherwise.

Before that, Setaflow has already reminded the customer 3, 7 and 15 days after the due date, and created a follow-up task for the owner. See Invoices and dues.

A line leaves the list when it’s paid and confirmed, or waived.

Chase an overdue line

Go to Overdue.
Click Call on the row to open the customer.
Call or message them.
When they pay by UPI or bank transfer, confirm it in Advances to confirm.

Good to know

When nothing is late, you see Nothing overdue.
Today shows the same lines on the Dues overdue card and tile. See Today.
The Monday review lists dues over 30 days late against each person. See Monday review.
If you don’t see Overdue, your plan doesn’t include payment schedules.

What’s next?

See money across all enquiries

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